· We are
committed to making your shopping experience as fuss-free and enjoyable as much
as possible! Please read through the following terms & conditions prior to
making a purchase.
· Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
· Products that are on sale or discounted, or purchased with a coupon or gift voucher are not eligible for returns, refund or exchange. Please go through the size chart carefully for on-sale products.
· If you have received a damaged product or a wrong product, please send it back to us with your order number. After sending the product back to us, & delivered to us we shall send you a fresh piece.
· There are some items that are made to order which are not eligible for returns. The return and exchange policy for such products is clearly mentioned on the product page.
· No exchange or return for Sarees and accessories categories.
RETURNS & EXCHANGES
· What is the Exchange policy on Black Book Solutions?
As a company policy, we do not provide a refund/return on any product once sold. Once the Black Book Solutions pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). The customer will be issued a credit note, in case the desired size of the product is not in stock.
If the product is not from the sale section & eligible for size exchange, you may write to us at support@blackbooksolutions.in within 2 working days or 48 working hours of delivery to request an exchange.
Once acknowledged by the Black Book Solutions team during the next working day, please send the product back to us yourself, we do not have a reverse pickup facility for now. Please do not forget to take an acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Black Book Solutions will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
3. Please mention your name, address, number, email and order ID on the parcel along with the size needed.
· Can I cancel my order?
Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please call us on 8050589797 or write to us at support@blackbooksolutions.in to request a cancellation.
The customer agrees not to dispute the decision made by Black Book Solutions and accepts Black Book Solutions’s decision regarding the cancellation.
· How will I receive the credit for my money when desired size of the exchange product is not available?
The credit note will be emailed to you, which you can use in next 30 days on the Black Book Solutions website. Please make sure that you use the credit in one go.
· Can I exchange a part of my order?
No. You can’t exchange any products. Please do note there are some items that are not returnable or exchangeable.
o Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
o Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
o 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
o We have made every effort to display the colours of our products that appear on Black Book Solutions as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
o Exchange/Return is not accepted if the product.
o Purchase made from the SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
INTERNATIONAL SHIPPING AND RETURNS
· Which countries does Black Book Solutions ship to?
Black Book Solutions ships worldwide.
· What are the international shipping costs and duties?
For all international orders from outside India, orders under USD 150 are charged INR 2000 per kg (approx. USD 20) and orders above USD 150 are shipped free.
Please note that customs duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
· Can I return, exchange or cancel an international order?
Please note that international orders are not eligible for returns/cancellations or exchanges. For tracking please email us on support@Black Book Solutions.com
· How long will it take for my order to reach me?
From the time of shipping – it will take about 10-12 days for your international order to reach you.
· What payment methods does BLACK BOOK SOLUTIONS allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.